Terms of Service
Tuning Disclosure, Assumption of Risk, Release of Liability, and Service Terms
Business: Leto Race Werks, operating as LRW Tuned
Website: LRWTuned.com
Last updated: July 15 2026
Agreement version: LRW-TUNED-2026-01
Critical Notice
ECU tuning and performance modifications involve substantial mechanical, financial, legal, and safety risks. Modified vehicles may experience engine, transmission, drivetrain, turbocharger, fuel-system, electrical, or other component failure, including complete vehicle failure, even when a calibration is prepared competently and the vehicle initially appears to operate normally.
This Tuning Disclosure, Assumption of Risk, Release of Liability, and Service Terms (the “Agreement”) is a binding agreement between Leto Race Werks, operating as LRW Tuned (“LRW Tuned,” “we,” “us,” or “our”), and the person or entity purchasing, requesting, authorizing, receiving, or using Tuning Services (“Customer,” “you,” or “your”). You must read and accept this Agreement before purchasing or receiving services.
This Agreement applies to remote tuning, in-person tuning, dyno tuning, closed-course or track tuning, base maps, calibration revisions, diagnostic assistance, datalog review, technical support, ECU programming, and any related services or recommendations provided by LRW Tuned (collectively, “Tuning Services”). If you do not understand or agree with every provision, do not purchase, request, authorize, or use Tuning Services.
Acceptance may be shown by checking an acceptance box, entering a typed signature, completing checkout, submitting a tuning form, requesting that work begin, accepting or using a calibration file, delivering a vehicle to LRW Tuned, or otherwise electronically or physically indicating agreement. Where required, LRW Tuned may require a separate signed vehicle-custody, dyno, test-drive, or track authorization.
1. Acknowledgment of Service Request
Customer voluntarily requests and authorizes LRW Tuned to provide the Tuning Services identified in the applicable order, invoice, service form, product description, or written communication. This Agreement applies to the original service and to all related base files, revisions, datalog reviews, troubleshooting, and support unless LRW Tuned expressly agrees otherwise in writing.
Customer understands that Tuning Services involve professional judgment based on the information and data reasonably available at the time. No calibration can account for every possible mechanical defect, environmental condition, driver action, fuel variation, component variation, software issue, or later modification.
2. Description and Limitations of Tuning Services
Tuning Services may alter ECU, TCU, standalone engine-management, boost-control, fuel, ignition, torque, airflow, cam-control, rev-limit, throttle, safety, or related calibration parameters. Tuning is intended to adjust the operation of a disclosed vehicle configuration; it is not a mechanical repair, inspection, certification, warranty, or guarantee of vehicle condition.
Unless separately contracted in writing, LRW Tuned does not perform a complete physical inspection, compression test, leak-down test, oil-pressure test, fuel-pressure test, wiring inspection, parts-authentication review, or installation-quality inspection. Remote tuning does not include any physical inspection. A vehicle starting, idling, completing a datalog, producing expected power, or operating without an immediate warning does not establish that the vehicle or any component is mechanically sound.
Tuning Services are based on the vehicle information, modification list, fuel information, sensor data, files, photographs, videos, datalogs, measurements, and statements supplied by Customer or Customer’s installer. LRW Tuned may rely on that information without independently verifying it.
3. Customer Authority and Vehicle Ownership
Customer represents and warrants that Customer either owns the vehicle or has the registered owner’s express permission to authorize the requested work. Customer further represents that Customer has authority to access and modify the ECU, TCU, engine-management system, and vehicle.
Customer is solely responsible for determining whether any lease, finance agreement, insurance policy, warranty, service contract, racing rule, or ownership restriction limits or prohibits the requested work. Customer agrees to be responsible for claims, losses, or disputes asserted by a registered owner, co-owner, lender, lessor, insurer, dealership, warranty provider, buyer, or other third party arising from Customer’s lack of authority or failure to obtain permission.
4. Understanding and Assumption of Tuning Risks
4.1 Inherent Risks
Customer understands that foreseeable risks of Tuning Services and modified-vehicle operation include, without limitation:
Engine damage, internal engine damage, detonation, pre-ignition, overheating, oil starvation, or complete engine failure.
Transmission, clutch, flywheel, differential, driveshaft, axle, transfer-case, or other drivetrain damage or failure.
Turbocharger, supercharger, wastegate, boost-control, intercooler, intake, or exhaust-system damage or failure.
Injector, fuel-pump, high-pressure fuel-pump, fuel-line, fuel-rail, pressure-regulator, or other fuel-system damage or failure.
Cooling-system, lubrication-system, ignition-system, sensor, wiring, charging-system, battery, ECU, TCU, or control-module damage or failure.
Increased heat, cylinder pressure, torque, boost, exhaust pressure, component load, vibration, noise, emissions, and wear.
Reduced engine, transmission, turbocharger, fuel-system, emissions-system, or drivetrain service life.
Voided, denied, restricted, or disputed manufacturer, dealer, aftermarket, insurance, or service-contract coverage.
Changes in drivability, idle quality, cold starting, throttle response, fuel economy, noise, odor, emissions, or warning-light behavior.
Fire, fluid leakage, wheelspin, traction loss, loss of vehicle control, collision, property damage, bodily injury, or death.
Vehicle downtime, towing, storage, inspection, diagnosis, repair, replacement, rental-vehicle, travel, lost-use, lost-income, and other expenses.
4.2 Voluntary Assumption of Risk
Customer knowingly and voluntarily assumes all ordinary and inherent risks associated with Tuning Services and operating a modified vehicle. Customer understands that performance tuning commonly increases engine load, heat, cylinder pressure, airflow, fuel demand, drivetrain torque, and stress on both stock and aftermarket components.
Customer acknowledges that mechanical or electrical failure can occur without warning and can occur even when a calibration is prepared competently, datalogs initially appear acceptable, and no fault code is present. Stock, used, rebuilt, remanufactured, modified, aftermarket, counterfeit, fatigued, improperly installed, or previously damaged components may fail at any time.
5. Vehicle Condition and Mechanical Suitability
Customer represents that, to the best of Customer’s knowledge, the vehicle is mechanically suitable for the requested Tuning Services and intended power level. Customer represents that maintenance is current and that all fluids, filters, belts, chains, spark plugs, ignition components, cooling components, fuel components, and other service items are appropriate for the application.
Customer must disclose all known or suspected problems, including fluid leaks, overheating, low compression, excessive crankcase pressure, abnormal oil consumption, low oil pressure, low fuel pressure, misfires, knock, smoke, unusual noises, wiring faults, sensor faults, boost leaks, exhaust leaks, warning lights, fault codes, charging-system issues, or prior failures.
Customer is responsible for obtaining compression, leak-down, oil-pressure, fuel-pressure, charging-system, smoke, boost-leak, or other diagnostic testing when appropriate. All supporting modifications must be properly selected, installed, wired, configured, and capable of supporting the requested operating range.
LRW Tuned may recommend inspection, diagnosis, repair, or testing, but is not responsible for performing it unless separately contracted. LRW Tuned may pause, limit, or stop Tuning Services whenever data or circumstances suggest a mechanical, electrical, fueling, software, communication, legal, or safety issue. Refusing to continue an unsafe or unsuitable calibration is not a failure to provide services.
6. Customer Disclosure Obligations
Before work begins and throughout the service, Customer must provide complete and accurate information, including as applicable:
Vehicle year, make, model, VIN, engine, transmission, drivetrain, and odometer mileage.
ECU, TCU, standalone, firmware, software, operating-system, and tuning-device information.
All engine, fuel-system, induction, exhaust, drivetrain, cooling, ignition, and electrical modifications.
Turbocharger or supercharger model, turbine and compressor specifications, wastegate configuration, spring pressure, boost-control configuration, and intended boost level.
Injector manufacturer, part number, flow rate, fuel pressure, characterization data, dead-time data, and any scaling or modification.
Low-pressure and high-pressure fuel-pump configuration, fuel-line size, regulator configuration, base pressure, and fuel-pressure data.
MAP, MAF, wideband, flex-fuel, fuel-pressure, oil-pressure, temperature, knock, and other sensor information and calibration data.
Fuel brand, grade, octane, ethanol content, additives, supplemental fuel, race fuel, water-methanol injection, or nitrous-oxide use.
Previous calibrations, ECU patches, coding, immobilizer changes, module replacements, or access by another tuner or repair facility.
Engine rebuilds, replacements, internal modifications, compression ratio, camshafts, cylinder-head work, and prior engine, transmission, turbocharger, or fuel-system failures.
All current or intermittent symptoms, fault codes, warning lights, leaks, noises, smoke, overheating, pressure loss, or drivability concerns.
Incomplete, inaccurate, outdated, or misleading information may cause unsafe operation, mechanical damage, delay, additional charges, suspension or termination of services, and loss of eligibility for included revisions or refunds. Customer must promptly notify LRW Tuned if any information changes.
7. Fuel Quality and Fuel Configuration
Customer must use the exact fuel type, minimum octane, ethanol range, and supplemental-fuel configuration specified for the calibration. Customer must verify octane, ethanol content, fuel pressure, and fuel quality when requested. Customer may not switch fuels, blend fuels outside the approved range, add octane boosters or additives, alter base fuel pressure, or activate or deactivate supplemental fueling without LRW Tuned’s written approval and, when required, a revised calibration.
Customer acknowledges that pump gasoline, E85, ethanol blends, race fuel, and additives may vary by supplier, season, storage condition, contamination, and actual composition. Flex-fuel capability does not eliminate the need to monitor ethanol content, fuel quality, fuel pressure, injector capacity, or pump capacity.
Customer is responsible for damage or unsafe operation caused by incorrect, contaminated, stale, degraded, diluted, mislabeled, insufficient-octane, or otherwise unsuitable fuel, or by a failure to maintain the required fuel level, fuel pressure, ethanol content, or supplemental-fuel supply.
8. Customer-Supplied Parts and Installation Quality
LRW Tuned does not manufacture most parts installed on customer vehicles and does not guarantee the quality, authenticity, durability, compatibility, advertised flow, capacity, accuracy, or fitness of customer-supplied parts. This includes injectors, pumps, turbochargers, superchargers, wastegates, boost-control solenoids, MAP and MAF sensors, wideband sensors, flex-fuel sensors, engine internals, wiring, connectors, aftermarket ECUs, flashing devices, and related components.
LRW Tuned is not responsible for counterfeit, defective, damaged, worn, improperly sized, incorrectly characterized, modified, mismatched, incorrectly installed, or incorrectly wired parts. LRW Tuned may rely on injector data, sensor calibration data, wastegate information, compressor information, fuel-pump claims, manufacturer specifications, installer statements, and other third-party information supplied by Customer.
If a part or installation does not perform as represented, LRW Tuned may require diagnosis, repair, replacement, corrected data, or additional paid work before tuning continues. Time spent identifying or working around defective parts, incorrect data, or installation problems may be billed separately.
9. Parts and Modification Recommendations
Any recommendation concerning parts, fuel, maintenance, boost, power level, rev limit, installation, or supporting modifications is based on the information available and LRW Tuned’s professional experience. Recommendations are opinions, not warranties or guarantees.
Customer remains responsible for selecting the part, seller, manufacturer, installer, intended use, and final configuration. Results vary between vehicles and applications. LRW Tuned is not responsible for manufacturer defects, seller representations, counterfeit products, shipping damage, installation errors, incorrect product data, incompatibility, or a part’s failure to achieve an advertised result.
10. Remote-Tuning Limitations
Remote tuning depends on accurate customer information, correctly functioning hardware and software, properly configured sensors, safe and complete datalogs, reliable file transfer, and Customer following instructions exactly. Customer must be capable of recognizing and reporting abnormal sounds, smells, behavior, pressure loss, warning lights, or other symptoms that may not appear in a datalog.
LRW Tuned cannot remotely verify actual mechanical condition, installation quality, fluid levels, fuel quality, fuel composition, wiring integrity, sensor accuracy, boost leaks, exhaust leaks, fuel leaks, oil leaks, unusual sounds, unusual smells, vehicle loading, road conditions, driver conduct, or whether Customer followed instructions.
Customer must immediately stop the test and safely shut down the vehicle when any of the following occurs: loss of oil pressure; loss of fuel pressure; misfire; unsafe air-fuel ratio or lambda; excessive coolant, oil, intake-air, exhaust, transmission, or cylinder-head temperature; knock or detonation; smoke; fluid leakage; warning lights; abnormal noises; uncontrolled boost; throttle malfunction; loss of vehicle control; or any instruction from LRW Tuned to stop.
Continuing to operate or test the vehicle after a warning, abnormal symptom, unsafe datalog, or instruction to stop is solely at Customer’s risk and may terminate further support.
11. Datalogging and Performance Testing
LRW Tuned requires performance testing and datalogging to be conducted only on a professional dynamometer, at a licensed motorsports facility, on a closed course, on private property with permission, or in another safe and lawful environment suitable for the requested test.
LRW Tuned does not direct or authorize Customer to speed, street race, drive recklessly, violate traffic laws, or perform unlawful full-throttle testing on public roads. Instructions describing RPM, throttle, gear, load, or boost requirements describe the data needed and do not authorize Customer to obtain that data unlawfully or unsafely.
Customer is solely responsible for selecting the testing location, determining whether conditions are safe, complying with all laws and facility rules, using appropriate safety equipment, and operating the vehicle safely. Customer must not operate a laptop, phone, or handheld logging device while driving. A qualified passenger, dyno operator, or secure automated logging system should manage data collection when appropriate.
Customer assumes responsibility for citations, license consequences, impoundment, crashes, injuries, death, property damage, towing, insurance consequences, or other losses arising from Customer’s choice of testing location or manner of vehicle operation.
12. Legal, Emissions, Inspection, and Regulatory Compliance
Customer is responsible for determining and maintaining compliance with all applicable federal, state, and local laws, including emissions laws, inspection requirements, registration requirements, noise laws, safety-equipment laws, traffic laws, local ordinances, and motorsports rules.
LRW Tuned does not guarantee that any vehicle, part, or calibration will pass emissions testing, safety inspection, registration review, warranty review, dealership review, noise testing, or regulatory inspection. No service or product may be represented as emissions-certified unless it has the required legal approval for the specific application.
LRW Tuned does not authorize the removal, bypass, disabling, concealment, or rendering inoperative of emissions-control or required safety equipment in violation of applicable law. A label such as “race use,” “competition use,” or “off-road use” does not by itself establish legal eligibility or excuse unlawful use. LRW Tuned may refuse service, require documentation, or limit a calibration when legal compliance is uncertain.
Customer agrees not to request, use, advertise, resell, or distribute a calibration or service for an unlawful purpose and agrees not to make false statements concerning the vehicle’s intended use or legal status.
13. Prohibited and Illegal Use
LRW Tuned does not authorize, encourage, or approve street racing, reckless driving, excessive speeding, driving under the influence, illegal public-road testing, evading law enforcement, disabling required safety systems, operating a vehicle known to be unsafe, or using a calibration to facilitate unlawful activity.
Customer accepts sole responsibility for where, when, by whom, and how the vehicle is operated. Customer must ensure that every driver is qualified, properly licensed, adequately insured, informed that the vehicle is modified, and instructed regarding any special operating limitations.
14. No Guarantee of Horsepower or Performance
Horsepower, torque, boost, acceleration, track-time, fuel-economy, spool, response, and drivability statements are estimates or goals, not guarantees. Results vary due to dyno type, dyno setup, correction factor, weather, altitude, temperature, fuel, ethanol content, tire size, tire pressure, vehicle weight, gearing, drivetrain loss, mechanical condition, heat soak, test procedure, and data quality.
Virtual Dyno and similar calculated results are estimates and are not equivalent to certified engine or chassis-dyno measurements. Results displayed in advertisements, social-media posts, customer examples, or other vehicles do not guarantee identical results for Customer’s vehicle.
LRW Tuned may reduce or limit boost, torque, ignition timing, rev limit, throttle, cam control, or power when fuel quality, mechanical condition, turbocharger efficiency, injector duty cycle, fuel-system capacity, knock response, temperature, transmission limitations, sensor reliability, or other safety concerns warrant doing so.
15. No Reliability or Longevity Guarantee
LRW Tuned may attempt to balance performance, drivability, and component protection, but cannot guarantee reliability, longevity, or freedom from failure. No specific engine, turbocharger, supercharger, transmission, clutch, differential, axle, fuel-system, cooling-system, or drivetrain lifespan is promised.
A calibration described as conservative, safe, mild, low boost, street, daily-driver, or similar does not eliminate mechanical risk. A component failure occurring during or after tuning does not, by timing alone, establish that the calibration caused the failure. Proper diagnosis may require inspection, teardown, laboratory testing, data review, or an independent professional opinion.
16. Customer Changes After Tuning
The calibration applies only to the exact vehicle, hardware, software, fuel, and operating configuration disclosed and approved during tuning. Customer must contact LRW Tuned before changing fuel type or ethanol content; injectors; fuel pumps; fuel pressure; turbocharger or supercharger; wastegate spring; boost controller; intake; MAF housing; MAP or MAF sensor; exhaust; camshafts; engine displacement; compression ratio; cylinder head; transmission; water-methanol injection; nitrous; ECU or TCU firmware; ECU hardware; tuning device; or calibration settings.
Customer may not assume that a change is safe because it appears minor or because the vehicle still runs. A revised calibration, new datalog review, or new tuning service may be required. LRW Tuned is not responsible for operation or damage after an undisclosed or unapproved change.
17. Calibration Security, License, and Third-Party Changes
LRW Tuned is not responsible for calibration changes, coding changes, software updates, dealer flashes, module replacements, adaptations, resets, patches, or other alterations made by Customer, another tuner, repair facility, dealership, manufacturer, software provider, flashing device, or third party.
Customer must disclose any third-party access or modification. Work required to diagnose or correct third-party changes, lost files, incorrect flashes, overwritten modules, or unsupported firmware may require an additional fee or a new service purchase.
Unless otherwise stated in writing, calibration files and related materials are licensed, not sold, for use by the identified Customer on the identified vehicle and configuration. Customer may not resell, distribute, publish, upload, transfer, share, reverse engineer, remove ownership information from, or use the files on another vehicle without LRW Tuned’s written permission. Customer may retain a personal backup for the authorized vehicle.
18. Flashing and ECU Programming Risks
ECU, TCU, and module programming may fail because of battery-voltage loss, charger failure, laptop shutdown, sleep mode, cable disconnection, internet interruption, software crash, incorrect ECU identification, incompatible operating system, unsupported firmware, corrupted files, prior module damage, immobilizer issues, security access, manufacturer updates, or other causes outside LRW Tuned’s control.
Programming failure may corrupt or “brick” a module, prevent the vehicle from starting, create communication faults, trigger immobilizer problems, or require bench recovery, module replacement, dealer programming, locksmith services, towing, or additional labor.
Customer must use the required flashing hardware, a stable computer, reliable data cable, and a proper battery charger or power supply when instructed. Customer must disable sleep functions and follow every flashing instruction. Customer accepts responsibility for losses caused by unsupported equipment, poor battery voltage, interrupted flashing, incorrect file selection, failure to follow instructions, or pre-existing module problems.
19. Service Process, Revisions, and Customer Cooperation
Customer must timely provide all required forms, modification information, base files, fault-code reports, photographs, videos, measurements, and datalogs in the format requested. Logs must be complete, readable, correctly labeled, and recorded under the conditions requested. LRW Tuned may reject incomplete, unsafe, corrupted, mislabeled, or irrelevant data.
Unless a product description states otherwise, a standard custom tuning service includes a reasonable number of revisions for the disclosed vehicle configuration during a 90-calendar-day support period beginning when the first custom calibration file is delivered. “Reasonable number of revisions” means the revisions LRW Tuned determines are technically appropriate to complete the purchased service; it does not include unlimited changes, repeated changes caused by Customer error, mechanical troubleshooting, part changes, fuel changes, third-party changes, or requests outside the purchased scope.
Turnaround times are estimates, not guarantees. Delays may result from workload, incomplete information, unsafe logs, mechanical problems, software or platform outages, third-party licensing, travel, holidays, or events outside LRW Tuned’s control.
If Customer does not provide a requested response or usable datalog for 30 consecutive days, the project may be placed on hold. If Customer remains inactive for 60 consecutive days, the project may be closed as abandoned. Resuming a closed project is subject to current availability and may require a reinstatement fee, updated vehicle information, new datalogs, or purchase of a new tuning service.
Tuning may be paused or terminated if Customer fails to provide usable logs, repeatedly ignores instructions, continues operating an unsafe vehicle, changes parts or fuel without notice, provides false information, requests unlawful work, becomes abusive or threatening, initiates a bad-faith chargeback, or otherwise prevents completion of the service.
20. Official Communication Channels
Official service communication must occur through LRW Tuned’s business email, the website or customer portal, Shopify order communication, an approved tuning platform, or another channel expressly designated by LRW Tuned in writing. The primary business email is Michael.Leto@lrwtuned.com.
Social-media direct messages, comments, personal text messages, forum posts, and informal conversations may be used for general discussion but do not constitute official technical instructions, approval of a vehicle change, modification of this Agreement, or confirmation that a calibration is safe unless LRW Tuned clearly states otherwise in writing.
Customer is responsible for providing a working email address and checking inbox, spam, junk, and order messages. LRW Tuned is not responsible for delays or missed instructions caused by Customer’s failure to monitor the designated communication channel.
21. Professional Conduct
LRW Tuned reserves the right to refuse, pause, or terminate service for threats, harassment, abusive conduct, fraud, discriminatory conduct, intentional misrepresentation, concealment of vehicle problems, repeated disregard of safety instructions, attempts to obtain an unsafe or unlawful calibration, or bad-faith chargeback threats used to demand work outside the purchased service.
Termination for Customer misconduct does not require LRW Tuned to continue revisions, release unfinished work, provide support outside the purchased scope, or refund amounts attributable to work already performed, reserved time, administrative processing, licenses, credits, or third-party costs.
22. Refund, Cancellation, Rescheduling, and Chargeback Policy
22.1 Cancellation Before Work Begins
Customer may request cancellation before work begins. Approved cancellations before work begins are subject to a 15% administrative fee, plus any nonrefundable payment-processing charges, software credits, licenses, files, subscriptions, shipping, special-order items, or third-party fees already incurred.
For purposes of this Agreement, “work begins” when LRW Tuned performs any substantive service-related task, including reviewing the order, vehicle form, modification list, existing calibration, datalog, fault-code report, or supporting files; purchasing or assigning a license or credit; creating or modifying a calibration; sending a base file or revision; reserving dyno or appointment time; or beginning diagnostic or technical analysis.
22.2 After Work Begins
Once work begins, tuning labor and custom-service charges are nonrefundable except where LRW Tuned expressly agrees otherwise in writing or applicable law requires otherwise. This applies even if Customer later changes plans, sells the vehicle, changes parts, encounters a mechanical problem, cannot obtain required logs, cannot complete flashing, loses access to the vehicle, or decides not to continue.
Third-party licenses, credits, software fees, devices, downloaded products, custom files, special-order parts, shipping charges, and payment-processing costs are nonrefundable to the fullest extent permitted by law.
22.3 Dyno and In-Person Appointments
Dyno, in-person, and reserved appointment deposits are applied to the scheduled service. A cancellation or rescheduling request made at least 48 hours before the appointment may be rescheduled one time, subject to availability, or refunded less the 15% administrative fee and any nonrefundable third-party charges. Cancellations within 48 hours, late arrivals that prevent completion, and no-shows may result in forfeiture of the deposit and responsibility for nonrefundable dyno or facility charges.
22.4 Configuration Changes and Additional Work
A new purchase or additional fee may be required when Customer changes parts, fuel, boost, engine configuration, ECU firmware, transmission, tuning platform, or intended use; provides inaccurate information; requires repeated troubleshooting of mechanical problems; needs work outside the original scope; or requests support after the support period or project-abandonment deadline.
22.5 Excluded Costs
LRW Tuned does not reimburse or compensate Customer for parts, repairs, shop labor, engine or transmission replacement, diagnostic charges, dyno rental, towing, storage, rental vehicles, travel, shipping, lost wages, lost business, missed events, entry fees, diminished value, loss of use, or other incidental or consequential costs, except to the extent such exclusion is prohibited by applicable law.
Customer agrees to contact LRW Tuned in writing and allow a reasonable opportunity to address a billing or service concern before initiating a payment dispute or chargeback. This provision does not limit any nonwaivable consumer right.
23. Right to Refuse, Pause, Limit, or Terminate Service
LRW Tuned may refuse, pause, limit, or terminate Tuning Services because of an unsafe mechanical condition; insufficient fuel-system capacity; excessive knock; loss of fuel or oil pressure; overheating; unreliable sensors; wiring problems; undisclosed modifications; poor installation; incompatible hardware or software; suspected engine, transmission, turbocharger, or fuel-system damage; unlawful requests; Customer noncooperation; unsafe testing practices; abusive conduct; or any condition that LRW Tuned reasonably believes prevents safe or lawful completion.
When service is paused, Customer is responsible for diagnosis, repair, corrected information, or replacement parts. Diagnostic assistance, review of repeated failed logs, or calibration changes made necessary by vehicle problems may be billed separately.
If service is terminated, LRW Tuned will determine the amount, if any, eligible for refund based on work completed, files delivered, time reserved, costs incurred, Customer conduct, and the Refund Policy. No refund is owed for completed work, delivered custom files, used licenses or credits, third-party costs, or termination caused by Customer’s breach of this Agreement.
24. Warranty Disclaimer
TO THE FULLEST EXTENT PERMITTED BY LAW, TUNING SERVICES, CALIBRATION FILES, TECHNICAL INFORMATION, AND RECOMMENDATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LRW TUNED DISCLAIMS ALL WARRANTIES NOT EXPRESSLY STATED IN A WRITTEN DOCUMENT SIGNED BY LRW TUNED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ERROR-FREE OPERATION, RELIABILITY, OR SUITABILITY FOR A PARTICULAR POWER LEVEL, VEHICLE USE, FUEL, CLIMATE, OR OPERATING CONDITION.
No oral statement, estimate, social-media message, datalog comment, performance example, or informal communication creates a warranty or modifies this Agreement. Only a written amendment expressly approved by LRW Tuned may modify these terms.
Nothing in this section excludes a warranty or remedy that applicable law does not permit the parties to exclude.
25. Release and Limitation of Liability
CUSTOMER UNDERSTANDS THAT THIS SECTION AFFECTS CUSTOMER’S LEGAL RIGHTS. CUSTOMER SHOULD NOT ACCEPT THIS AGREEMENT WITHOUT READING THIS SECTION CAREFULLY.
TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER RELEASES AND DISCHARGES LRW TUNED AND ITS OWNER, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, REPRESENTATIVES, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, THE “RELEASED PARTIES”) FROM CLAIMS, DEMANDS, DAMAGES, LOSSES, COSTS, OR CAUSES OF ACTION ARISING FROM OR RELATED TO THE ORDINARY AND INHERENT RISKS OF TUNING SERVICES, THE CONDITION OR FAILURE OF CUSTOMER’S VEHICLE OR PARTS, CUSTOMER-SUPPLIED INFORMATION, CUSTOMER’S TESTING OR OPERATION OF THE VEHICLE, AND, TO THE EXTENT ENFORCEABLE, THE ORDINARY NEGLIGENCE OF A RELEASED PARTY.
The release includes, to the fullest extent permitted by law, claims involving engine or vehicle damage; transmission or drivetrain damage; turbocharger or supercharger failure; fuel-system failure; electrical or ECU damage; fire; towing; storage; diagnosis; repair; replacement; loss of vehicle use; lost income or business; missed races or events; diminished value; property damage; bodily injury; death; and incidental, special, indirect, or consequential damages.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE RELEASED PARTIES ARISING FROM OR RELATED TO A PARTICULAR ORDER OR TUNING SERVICE WILL NOT EXCEED THE AMOUNT CUSTOMER ACTUALLY PAID LRW TUNED FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
The limitations in this section apply regardless of the legal theory asserted, including contract, warranty, negligence, strict liability, misrepresentation, restitution, or otherwise, but do not apply to LRW Tuned’s fraud, willful misconduct, gross negligence where it cannot lawfully be released, or any liability or remedy that applicable law does not permit the parties to waive or limit.
26. Indemnification
To the fullest extent permitted by law, Customer agrees to defend, indemnify, and hold harmless the Released Parties from third-party claims, demands, damages, judgments, fines, penalties, liabilities, and reasonable costs, including reasonable attorney fees where recoverable, arising from or related to:
Customer’s lack of ownership, permission, or authority to authorize the work.
Customer’s false, incomplete, outdated, or misleading information.
Customer’s undisclosed or unauthorized vehicle, fuel, software, or calibration changes.
Customer’s unlawful, reckless, negligent, or unsafe testing or vehicle operation.
Injury to another person or damage to another person’s property caused by Customer or another driver.
Customer’s misuse, resale, redistribution, publication, transfer, or unauthorized use of calibration files.
Customer’s breach of this Agreement.
Use of the vehicle by another driver, buyer, shop, owner, lender, insurer, or third party.
Customer’s indemnification obligation does not apply to the extent a final judgment determines that the third-party claim was caused by LRW Tuned’s fraud, willful misconduct, or other conduct that cannot lawfully be indemnified.
27. Insurance, Vehicle Custody, and Vehicle Operation
Customer is responsible for maintaining insurance appropriate for the vehicle, modifications, intended use, testing, transport, storage, and drivers. Customer must determine whether tuning or modifications affect insurance coverage and must disclose modifications to an insurer when required. LRW Tuned does not guarantee that any insurer will cover a modified vehicle or related loss.
Separate written authorization may be required before LRW Tuned or a designated operator drives, transports, stores, dyno-tests, road-tests, loads, unloads, or otherwise takes custody of Customer’s vehicle. That authorization may include additional terms concerning keys, personal property, pre-existing damage, storage fees, towing, insurance, dyno risk, test-drive risk, and vehicle release.
Customer must remove valuables and disclose security systems, immobilizers, wheel locks, unusual controls, fluid leaks, braking issues, steering issues, tire issues, or other conditions affecting safe custody or operation.
28. Dispute Resolution, Governing Law, and Venue
This Agreement is governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except that nonwaivable consumer protections of another jurisdiction will apply when legally required.
Before filing a lawsuit, either party must provide written notice describing the dispute and requested resolution. The parties will make a good-faith effort to resolve the dispute informally for at least 30 days after receipt of the notice. If the dispute remains unresolved, the parties agree to attempt nonbinding mediation in Rowan County, North Carolina, unless mediation is impracticable, prohibited by law, or waived in writing by both parties.
Except for a claim properly filed in small-claims court, a request for temporary injunctive relief, collection of an undisputed amount, or a matter for which applicable law requires another forum, the parties consent to the exclusive jurisdiction and venue of the state courts located in Rowan County, North Carolina, and any federal court with jurisdiction over Rowan County.
Each party will bear its own attorney fees and costs unless this Agreement, a settlement, or applicable law provides otherwise. The parties will share a mediator’s fee equally unless they agree otherwise.
29. Severability, Waiver, and Survival
If any provision of this Agreement is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A court may modify an overbroad provision only to the extent necessary to make it enforceable where applicable law permits.
LRW Tuned’s failure to enforce a provision on one occasion is not a waiver of that provision or the right to enforce it later. Provisions concerning payment, refunds, calibration ownership and license, warranty disclaimers, releases, liability limitations, indemnification, disputes, and any obligation that by its nature should continue will survive completion or termination of services.
30. Entire Agreement and Order of Documents
The complete agreement between Customer and LRW Tuned may include this Agreement; the applicable product or service description; Customer’s order, invoice, and vehicle-information form; the Refund and Revision Policy; Terms and Conditions; Privacy Policy; written scope of work; and any separately signed dyno, test-drive, track, vehicle-custody, storage, or transport authorization.
If documents conflict, a separately signed service-specific agreement controls over this Agreement for that service; this Agreement controls over a general website policy; and the applicable order or product description controls only as to service scope, price, and included deliverables. No Customer purchase order, message, or document changes LRW Tuned’s terms unless LRW Tuned expressly agrees in writing.
This Agreement replaces prior discussions or representations concerning the same subject matter, except for obligations already performed and written amendments signed or electronically accepted by both parties.
31. Electronic Acknowledgment and Acceptance
By accepting this Agreement, Customer confirms that:
Customer is at least 18 years old and legally capable of entering into this Agreement.
Customer has read the entire Agreement and understands its terms.
Customer understands that Tuning Services and modified-vehicle operation involve significant risks, including mechanical failure, property damage, bodily injury, and death.
Customer has had the opportunity to ask questions and consult an attorney before accepting.
Customer voluntarily requests the services and voluntarily assumes the stated risks.
Customer’s acceptance checkbox, typed name, electronic signature, checkout submission, or other electronic act is intended as Customer’s signature and agreement to be bound.
Customer consents to receiving and retaining this Agreement and related records electronically.
Customer has received, downloaded, or can access a copy of the Agreement.
Customer understands that the Agreement version recorded with the order is the version governing that order.
32. Contact Information
Leto Race Werks / LRW Tuned
Woodleaf, North Carolina
Email: Michael.Leto@lrwtuned.com
Website: LRWTuned.com
All questions or objections must be raised before purchasing, requesting, authorizing, or beginning Tuning Services.
Final Acknowledgment
This Agreement is an important legal document. By requesting, purchasing, accepting, or using Tuning Services, Customer confirms that Customer understands and accepts the risks, responsibilities, limitations, refund terms, releases, and other provisions stated above.
If Customer does not agree with any provision, Customer must not proceed with the services and must contact LRW Tuned before work begins. Approved cancellations before work begins are subject to the 15% administrative fee and nonrefundable costs described in Section 22.
