Shipping policy

Shipping Policy

At Leto Race Werks, we strive to provide fast, reliable, and cost-effective shipping options to ensure that your order arrives as quickly as possible. Below are the details of our shipping policy. Please read this carefully to understand how we handle shipping for your purchases.

1. Shipping Timeframes

  • Processing Time: All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Processing includes payment verification, order review, and packaging.

  • Shipping Time: Once your order is processed, the time it takes for your package to reach you depends on the shipping method selected at checkout:

    • Standard Shipping: Typically arrives within 5-7 business days.
    • Expedited Shipping: Typically arrives within 2-3 business days.
    • Overnight Shipping: Typically arrives the next business day (orders must be placed by 12PM EST to qualify for next-day delivery).

Please note that delivery times may vary due to factors such as shipping carrier delays, holidays, and weather conditions.

2. Shipping Rates

  • Domestic Shipping: We offer the following options for domestic orders:
    • Standard Shipping: Free on orders over $[Insert Minimum Amount]. A flat rate of $[Insert Amount] applies for orders under this threshold.
    • Expedited Shipping: [Insert Rate] depending on the size and weight of your order.
    • Overnight Shipping: [Insert Rate] depending on the size and weight of your order.
  • International Shipping: We offer international shipping to select countries. Shipping costs vary based on the destination, weight, and size of the order. International customers will be responsible for any customs duties or taxes upon arrival in their country.

To view international shipping rates, proceed to checkout and select your country to calculate shipping costs.

3. Shipping Carriers

We use the following carriers to ship your orders:

  • United States Postal Service (USPS)
  • FedEx
  • UPS
  • DHL (for international orders)

You will receive a shipping confirmation email with tracking information once your order has shipped.

4. Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number. You can use this number to track your package on the carrier’s website.

Please note that it may take up to 24 hours for tracking information to update after shipment.

5. Shipping Restrictions

  • P.O. Box Addresses: Orders shipped to P.O. Box addresses may be subject to different delivery times or restricted shipping methods.
  • International Shipping: We currently only ship to the following countries: [List of countries]. If your country is not listed, please contact us to inquire about shipping options.
  • Shipping to APO/FPO Addresses: We are happy to ship to military addresses (APO/FPO). Delivery times for these addresses may vary.

6. Shipping Address

Please ensure that the shipping address you provide is correct and complete. We cannot be responsible for lost or delayed packages due to incorrect or incomplete shipping addresses. If you realize there is an error with your address, please contact us immediately at [Email Address] or [Phone Number].

7. Lost or Damaged Packages

While we make every effort to ensure your package arrives in perfect condition, we cannot be held responsible for any lost or damaged items once the package is in the hands of the shipping carrier.

If your package is lost or damaged during transit, please follow the steps below:

  • Lost Packages: If your package has not arrived within the expected time frame, please contact the shipping carrier with your tracking number to file a claim. You may also contact our customer service team for assistance.
  • Damaged Packages: If your order arrives damaged, please take photos of the damage and contact our customer service team at [Email Address] within 7 days of receiving the package. We will initiate an investigation with the carrier and provide a solution.

8. Shipping Delays

While we strive to meet our estimated shipping times, certain circumstances (such as weather, holidays, or carrier delays) may cause shipping delays. In the event of an unexpected delay, we will do our best to keep you informed. We are not responsible for delays caused by the shipping carrier.

9. Shipping Policy Changes

We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Please check this page periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please feel free to contact our customer support team:

Email: Michael.Leto@lrwtuned.com
Business Hours: Monday to Friday 9AM to 5PM EST and Saturday 9AM to 12PM EST.